Job Board

Help Desk/Service Desk TechnicianJob ID# 12889, Posted 2/27/2013

  • Location

    Fullerton, CA

  • Pay Status

    $38,000-$47,000

  • Category

    Computers

  • Hours per Week

    40 hours or less per week

  • Days per Week

    5 Days

  • Full-time?

    yes

  • Internship?

    no

  • On Campus?

    no

Job Description

The Help Desk/Service Desk Technician will provide incident and request management to end users on technology issues. Troubleshoot and resolve technical problems and answer queries by telephone. Maintain and update service desk/incident tracking tool records and provide documentation when necessary. Provide excellent customer support to our end users. ·         Perform hardware and software installations ·          Serve as liaison between company staff and the technology department to resolve issues ·          Determine source of computer problems (hardware, software, user access, etc.) and resolve them in a timely manner ·          Document resolutions for future reference ·          Provide phone and help-desk support for local and off-site users

Job Qualifications

Excellent problem solving and troubleshooting skills Strong written and verbal communication skills to clearly communicate with management, users and IT staff Ability to follow written policies and procedures. Ability to work in a team environment; highly self-motivated Working knowledge of MS OS environments and MS Office suite Basic networking knowledge (TCP/IP, WAN/LAN) Knowledge of Active Directory account management Ability to learn new technologies quickly Experience working in a corporate environment Excellent customer support skills Experience supporting cellular devices (Blackberrys, iPhone, etc.) and WiFi a plus Must be able to travel – approximately 3-4 weeks per year 1-3 years’ experience in a Help Desk / Service Desk environment Associates Degree preferred All applicants will be subject to a pre-employment background check* Applicant will be subject to a drug screen as a condition of employment Applicant will be subject to a Motor Vehicle Report

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